Frequently Asked Questions

Everything you need to know about your Level 99 experience.

How long does shipping take?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but usually take 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options through Klarna and Affirm.

Are your materials sustainably sourced?

Level 99 is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we partner exclusively with fair-trade certified factories.

Can I change or cancel my order after it's placed?

Because we aim to ship orders as fast as possible, changes can only be made within 60 minutes of purchase. Please contact our support team via live chat for immediate assistance.